Refund Policy

Disclaimer

Last Updated: November 18, 2025

At Spotless Society, we aim to deliver high-quality and reliable cleaning services. Because our work is time-based and performed by professionals, refunds are not offered. However, we do provide solutions to ensure customer satisfaction.

1. No Refunds

Payments made for completed or ongoing cleaning services are non-refundable.

This includes deposits, cleaning fees and any additional service charges.

2. Satisfaction Guarantee (Re-Clean Policy)

If you are not satisfied with any area we cleaned:

You must notify us within 24 hours of service.
We will return to re-clean the specific areas at no extra charge.
Re-cleans must be scheduled within 48–72 hours of the report.

Re-cleans are not offered for:

Services performed in heavily cluttered or unsafe environments
Areas that were previously inaccessible
Conditions that developed after the service was completed

3. Deposits

All deposits (if applicable) are:

Non-refundable
Applied to the final balance for the scheduled cleaning
Forfeited if the appointment is canceled with insufficient notice.

4. Missed Appointments / No Access

If the cleaner arrives and is unable to enter the property (locked doors, wrong code, gate issues, etc.):

No refunds will be issued
A lockout fee or full service charge may apply

5. Service Quality Limitations

Refunds are not provided for:

Stains or buildup that cannot be removed with standard products
Pre-existing damage
Items not disclosed as fragile
Issues outside our control (plumbing, paint, structural problems, etc.)

6. Contact Us

If you have concerns about your service or want to request a re-clean, contact us immediately:

Spotless Society

Phone: 786-812-8375

Email: spotlesssocietyfl@gmail.com

Service Areas: Saint Cloud, Kissimmee & Orlando, FL